WorkUK care

A CQC-compliant care operating system.

Scheduling, MAR, audits, incidents, payroll and AI-assisted visit support in one accountable record.

Request a private walkthroughCare at &n
At a glance

One care operating system.

Industry

Care

Region

United Kingdom

Modules

7

Scheduling and rostering, eMAR, Care plans and visit notes, Incidents and safeguarding, Audits, Carer mobile app, Payroll and invoicing.

Before

Held together by people and paper.

How the work ran

A care group with 300 carers

  • EXCELRota_v14_FINAL(2).xlsx
  • PAPERMAR charts in a folder at each client’s home
  • WHATSAPP“Can anyone cover Mrs Patel at 6?”
  • PHONEFamily calling to ask if the carer arrived
  • EMAILIncident report, still unsigned
  • BINDERCQC audit evidence, three shelves
  • PAYROLLMileage typed in by hand
2 hoursevery morning, just finding out what went wrong yesterday
What the diagnosis found

Three causes behind the daily firefighting.

Two weeks on the floorWe followed real cases from start to finish before designing anything.

One visit, three records.

The rota lived in a spreadsheet, medication on paper in each home and evidence in binders. Nobody could see a visit from start to finish.

Problems surfaced a day late.

A missed visit or a late dose was found the next morning, after the family had already called.

Audit evidence was rebuilt by hand.

The inspection pack was assembled from folders each time, instead of being a by-product of the work.

What we built

One care operating system.

From many places to oneCare
Today · 7 placesExcelPaperWhatsAppPhoneEmailBinderPayroll
One care operating system
On &n · 6 modulesSchedulingeMARVisit notesIncidentsAuditsPayroll

Scheduling and rostering

Rotas built around continuity of care, travel time and carer skills. A gap shows up the moment it opens.

eMAR

Medication recorded at the point of care, with missed and late doses flagged the same day.

Care plans and visit notes

One plan per person, updated from each visit, visible to the people who should see it.

Incidents and safeguarding

Raised on the phone, routed to the right manager, signed off with a clear trail.

Audits

Evidence collected as the work happens, so the inspection pack is always current.

Carer mobile app

Today’s visits, tasks and notes on the carer’s own phone.

Payroll and invoicing

Hours and mileage flow from confirmed visits. Nothing is typed twice.

AI that asks firstCare

AI drafts. Their people decide.

WAITING FOR APPROVALCover for the 18:00 visit · Mrs PatelAsha is 8 minutes away and knows the care planApprove · Edit · Decline
  • Covers a missed visit and tells the family. The care coordinator approves the cover.
  • Flags a medication pattern for review. The registered manager reviews and decides.
  • Keeps the CQC audit pack ready, always. The quality lead signs it off.
Without itAutomation that acts on its own, with no one accountable.What you getNothing happens until a named person approves it. Every decision is logged.
Results

Audit ready, every day, not once a year.

Where it starts

Every engagement begins with a two-week diagnosis.

One workflow, two weeks. You keep the map either way.

Request a diagnosisWhat the diagnosis covers